Overview
E-commerce Product Manager | Digital Retail | Al-Futtaim
Date: 31-Jan-2023
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 144148
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Product Manager will be a key member of the Product Management team to lead the better and smoother customer experience on every digital channel and responsible for delivery of all E-Commerce projects. The role holder will be accountable to manage product discovery and deliver all Digital products of Futtaim Group’s e-commerce websites.
What you will do:
Digital Product Management and leadership.
- Delivering results by working closely with cross functional development teams from inception to roll out.
- Earning trust through regular communication with senior management on status, risks and change control.
- Diving deep on the technology challenges and provide troubleshooting and optimal solutions partnering with engineering teams.
- Defining metrics on the initiatives and make data driven decisions.
- Delivering results by leading cross functional development teams from design to roll out.
- Owning all metrics around initiative goals you will define. We make decisions based on data.
Project Management and leadership.
- Develop project plans, establish SLAs and workflows for internal teams and external vendors.
- Manage time, budget, resources, and quality control across multiple product development teams.
- Lead team members including project managers, engineers, translators, and publishers etc.
- Being proactive, resourceful and creative to overcome obstacles and turn challenges into opportunities.
- Earning trust through regular communication with senior management and key stakeholders on status, risks and change control.
- Thinking big and working with business stakeholders and technology leadership to define strategy and requirements.
BAU Management and leadership.
- Manage the entire support functionality (L2 & L3) for all eCommerce Mobile apps, Web and backend services to drive continuous improvement within the consumer products and services portfolio
- Setting up support structure for businesses.
- Lead the Web Operation team and define their sprints scope and priorities
- Manage the relationship with all eCommerce businesses to define business opportunities through feature development.
Required Skills to be successful:-
- 4+ years of extensive digital product management experience that can demonstrate a track-record in delivering committed product features on-time with high quality.
- Prior experience overseeing the development and management of any major e-commerce search, catalogue or PIM capabilities, preferably for a Brick and Click retailer in the region or in the Americas
- Experienced in preparing, monitoring, analysing and delivering detailed Product plans, Business cases and Customer journey mappings
- Highly developed written, verbal and presentation & interpersonal skills with the ability to communicate with stakeholders and colleagues at the highest level.
- Proven success defining technical product features and driving features from cradle-to-grave.
- Experience implementing best practices in Digital product management like KANO analysis, Scrum Product Ownership, LeanStartup and Agile product prioritization techniques
What equips you for the role:
- Bachelor’s degree, or equivalent certification in Computer Science or any related technical stream
- Demonstrable experience and accountability in leading and managing Digital properties, eCommerce
- Solid knowledge of website and mobile analytics tools (e.g., Coremetrics, Google Analytics, Mixpanel, Omniture)
- Holding an Agile product management and project management certifications like CSM, CSPO, PMP or PMI-ACP will be an advantage
- Abreast with the latest trends and best practices in Digital product management and Enterprise eCommerce domain
- Strong attention to detail, proactive and flexible approach with ability to multi-task.
- Ability to work effectively under pressure and meet established deadlines.
- Ambitious, resilient and driven, with the desire to succeed.
- Passionate about their work with a can-do attitude
- A team player capable of working cross-functionally in a collaborative manner.
- Results-orientated, with the ability to drive and deliver the implementation of new ideas
- Excellent presentation, time management and delivery skills
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
E-commerce Product Manager | Digital Retail | Al-Futtaim
About The Team
The role reports to Head of Incubation and the Senior Manager is the most critical contributor and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About Al-Futtaim
About Al-Futtaim Automotive
A significant division of the UAE-based Al-Futtaim Gathering of organizations, Al-Futtaim Auto is an industry chief with presence in 10 nations across the Center East, Asia and Africa.
Our center business exercises at Al-Futtaim Auto incorporate dissemination, producing, renting and aftersales, and we are solidly settled as the territorial agent of a portion of the world's most famous auto brands: Toyota, Lexus, Honda, Jeep, Chrysler, Evade, Volvo and Slam.
We are driven by a client driven approach, continually pushing the limits on development, quality principles, and worth added administration across our tremendous universe of clients - right from motoring fans to armada administrators to workers for hire. Our central goal is to turn into the forerunner in uniquely crafted versatility arrangements by conveying nothing not exactly elite omni-channel encounters.
We channel our nearby skill and worldwide trust to convey one of the most exhaustive arrangement of portability items and arrangements, from traveler vehicles to SUVs, electric vehicles to elite execution motorbikes, business vehicles to modern and development gear.
What stays with the pushing ahead is a 9000-part solid group, with rousing opportunities for development, all through the vocation way. This is Al-Futtaim Car and we enable ability to push ahead.
