National_Senior Operations Manager

Job Requisition ID: 139561 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To manage the facilities and operations within the assigned portfolio of assets/ buildings in Cairo Festival City while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve Al-Futtaim’s business objectives.

What you will do

Budgets & Plans:

• Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
• Lead and manage the Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out efficiently and effectively to meet and exceed objectives.

Strategy Development & Implementation:

• Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.
• Deliver the Operations Management strategy for the portfolio of assets while ensuring contractual commitments are successfully met.

Leadership:
Manage the effective achievement of the business unit’s objectives by leading the Operations team by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals to maximize the subordinates’ and the business unit’s performance.

Operations & Facilities Management:

• Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers/service partners to achieve quality service delivery, effective supplier relationship management, and profitability.
• Monitor service delivery performance and lead the evaluation of suppliers’ performance within CFC to ensure the selection of appropriately qualified service providers/ contractors at the optimum price to deliver the expected quality of service.
• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).

Customer Relationship & Management:

• Manage customers’ expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
• Escort customers on weekly tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
• Contracts Management:

• Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
• Revising contracts’ scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the commercial department.

Health, Safety, Energy, Environment & Quality (HSEEQ):

• Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures are controlled.
• Timely issue and send the incident reports to HSEEQ department
• Support the HSEQ staff for investigating the incidents
• Ensure relevant emergency tests are conducted.

Required Skills to be Successful

• Leadership
• Communication
• Training and Coaching
• Negotiation

About the Team

The FM team is a group of 24 highly motivated, collaborative, and fun, operational professionals across Egypt, looking to add a Senior Manager to the department, to whom all of them will report.

What equips you for the role

• Bachelor’s degree in Engineering.
• 10 – 15 years of experience in facility management in real estate developers or any related sectors.  
• FM certification (FMP, CFM) is an asset.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.