Business Analyst and Improvement Officer

• $97k (pro rata) + 10.5% Superannuation
• Part Time temporary to January 2024
• Critical position in our City Planning and Development Department

At Whitehorse City Council, community is at the heart of everything we do.  To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

 The role:

This role aims to provide alignment of processes, systems and people to provide effective service delivery and continuous improvement with a customer focus within the City Planning and Development Department.

This position is responsible for leading, identifying and implementing business improvement opportunities within City Planning and Development. The position is also accountable for managing reporting requirements, business improvement, ensuring the integration, automation, and alignment of City Planning and Development processes, and systems.

 About you:

• Highly developed organisational skills, including proven ability to manage competing priorities, work collaboratively across projects and teams, and participate in project scoping, engagement, monitoring, tracking and reporting activities.
• Demonstrated initiative and the ability to implement relevant technologies and new processes, including developing and undertaking reporting, for continuous service improvement.
• Highly developed stakeholder engagement skills, with a positive diplomatic approach, flexibility of style, and the ability to establish productive working relationships with a variety of people.
• Well-developed analytical and problem-solving skills to capture requirements for improved business processes/services and recommend appropriate data, reporting and analytics solutions.
• Excellent written and verbal communication skills with the ability to produce high quality reports and discussion papers, and make formal presentations.

 In return, we will offer:

The ability to make a difference – Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse.  Every day you really will see how the work you’re involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Transformation  – We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information

Further information is available from Kim Marriott on 0408 567 247.  We ask that applications please address the key selection criteria contained in the position description.  Applications close 29 January 2023.

 Come and join the transformation!

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