Overview
Senior Customer Relations Executive | Hertz -UAE National-| Sales and Customer Management | Abu Dhabi
Date: 31-Jan-2023
Location: Abu Dhabi, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: [[151496]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards.
What you will do:
- Demonstrates commitment to Customer Satisfaction.
- Ensure that the standard as set from the Al Fustian Way Behaviours are met and exceeded.
- Local Concern: Mediates between the customer and the company regarding local concerns such as Corporate Rental Extension, Direct Complaints from customers, Interdepartmental Coordination, Rental Refund bank transfers and AFSS reconciliation
- Inbound Concern: Liaises with Hertz International about in-bound customer complaints, queries on service invoices, rates and other relevant matters
- Creating monthly local purchase order in SAP for general administrative requests and rental operations expenses. Verify invoices and submit to finance for payments and settlement.
- Ensures that wrongly charged and subsequently closed rental contracts both local and pre-paid rentals are attended and rectified. Processes refund those over-paid rentals and with disputes.
- Provide all justification to support the charges following Hertz rental terms and conditions. Ensure that all cases are responded in accordance to Bank policy to avoid chargeback. . Negotiate to NI bank matters relating to Bank Facilities (POS machines, Imprints etc.) and Procedures (Security Blockings, Refunds etc.).
- Projects: Involvement in implementation of Rental Related projects such as Leasepro upgrade, reintroducing Firefly, Credit Card automation and Payment Gateway.
Required Skills to be successfu:
- PC literate, Superior MS Office Skills,
- Previous Car Rental experience and working with carpro system will be an advantage
- Self Starter, ability to work independently with tight timelines, Organizational skills, team player and
- reliable. Has a good command of both written and spoken English
What equips you for the role:
- Minimum Qualifications and Knowledge : Graduate
- 2 years of experience in a Customer Service Environment
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Senior Customer Relations Executive | Hertz -UAE National-| Sales and Customer Management | Abu Dhabi
About Al-Futtaim Automotive
A significant division of the UAE-based Al-Futtaim Gathering of organizations, Al-Futtaim Auto is an industry chief with presence in 10 nations across the Center East, Asia and Africa.
Our center business exercises at Al-Futtaim Auto incorporate dissemination, producing, renting and aftersales, and we are solidly settled as the territorial agent of a portion of the world’s most famous auto brands: Toyota, Lexus, Honda, Jeep, Chrysler, Evade, Volvo and Slam.
We are driven by a client driven approach, continually pushing the limits on development, quality principles, and worth added administration across our tremendous universe of clients – right from motoring fans to armada administrators to workers for hire. Our central goal is to turn into the forerunner in uniquely crafted versatility arrangements by conveying nothing not exactly elite omni-channel encounters.
We channel our nearby skill and worldwide trust to convey one of the most exhaustive arrangement of portability items and arrangements, from traveler vehicles to SUVs, electric vehicles to elite execution motorbikes, business vehicles to modern and development gear.
What stays with the pushing ahead is a 9000-part solid group, with rousing opportunities for development, all through the vocation way. This is Al-Futtaim Car and we enable ability to push ahead.
About the team
As a workshop supervisor you will be reporting to Workshop Manager
What equips you for the role
• Diploma or equivalent in Mechanical / Automotive or related field
• Certified Automotive Technician
• BKT (Bus Key Technician) Certification from Volvo Bus Corporation will be an advantage
• Minimum 5 years hands on experience in workshop repair and operations in a reputed automotive dealership, out of which 2 years are in a supervisory capacity
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About Al-Futtaim
About Al-Futtaim Automotive
A significant division of the UAE-based Al-Futtaim Gathering of organizations, Al-Futtaim Auto is an industry chief with presence in 10 nations across the Center East, Asia and Africa.
Our center business exercises at Al-Futtaim Auto incorporate dissemination, producing, renting and aftersales, and we are solidly settled as the territorial agent of a portion of the world's most famous auto brands: Toyota, Lexus, Honda, Jeep, Chrysler, Evade, Volvo and Slam.
We are driven by a client driven approach, continually pushing the limits on development, quality principles, and worth added administration across our tremendous universe of clients - right from motoring fans to armada administrators to workers for hire. Our central goal is to turn into the forerunner in uniquely crafted versatility arrangements by conveying nothing not exactly elite omni-channel encounters.
We channel our nearby skill and worldwide trust to convey one of the most exhaustive arrangement of portability items and arrangements, from traveler vehicles to SUVs, electric vehicles to elite execution motorbikes, business vehicles to modern and development gear.
What stays with the pushing ahead is a 9000-part solid group, with rousing opportunities for development, all through the vocation way. This is Al-Futtaim Car and we enable ability to push ahead.
